Returns & Refund Policy

Returns & Refund Policy

We want you to love your purchase. If something isn't right, here's how returns and refunds work at Evonior.

30-Day Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

Email us at support@evonior.com with your order number and the reason for your return. We'll send you instructions on where to send your item.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed back to your original payment method within 5–10 business days.

Non-Returnable Items

For hygiene and safety reasons, certain items can't be returned, including personal care products that have been opened or used. Sale items may also be non-refundable unless faulty.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with a photo, and we'll arrange a replacement or full refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we can't guarantee receipt of returned items.

Your Statutory Rights

These terms do not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

Questions?

Reach out anytime at support@evonior.com — we're here to help.

Evonior is a trading name of Tapbox Commerce Ltd, a company registered in England & Wales (company no. 17213324). Registered office: Office 9755, 321-323 High Road, Romford, United Kingdom, RM6 6AX.